Terms of Service
1.1 Before instructing UK Tracing you must agree to these Terms of Service, our Data Processing Statement, and Privacy Policy.
1.2 You must provide accurate and complete information when instructing UK Tracing in order for us to achieve the appropriate service levels. We may contact you on your provided contact details should we require any further information or clarification.
1.3 You agree that on instructing UK Tracing you are entering into a legally binding agreement (or on behalf of your company). Your agreement with UK Tracing will be subject to our standard terms of service.
1.4 If you purchase any of our Services, you agree to pay UK Tracing the applicable fees and taxes. If you do not pay within thirty (30) days, you agree that You are liable for fees as set out in The Late Payment of Commercial Debts (Interest) Act 1998 (as amended).
1.5 This agreement shall commence on the date of instruction to UK Tracing.
2.1 ‘We’, ‘our’, and ‘us’ is UK Tracing, a trading style of STA International Limited.
2.2 ‘You’ and ‘your’ means the client of UK Tracing.
2.3 ‘Subject’ means the person or company that you ask us to locate or serve legal documents to.
2.4 ‘Services’ means any of the services offered in the UK Tracing online store.
2.5 ‘Positive result’ and ‘positive trace’ mean either a new address, confirmation that the subject continues to live at the supplied address or in the event of their demise, provision of whatever details are available.
2.6 ‘Negative result’ and ‘negative trace’ mean we have been unable to confirm an address for the subject.
2.7 ‘Working day(s)’ means a day (other than Saturday or Sunday or a public holiday) on which banks are open for general business in London.
– FOR ALL OF THE SERVICES WE OFFER, IT IS IMPORTANT THAT YOU SELECT THE CORRECT REASON FOR CARRYING OUT THE SERVICE SO THAT WE CAN ENSURE THAT YOU HAVE A LEGAL BASIS OR LEGITIMATE INTEREST IN USING THE SERVICE –
3.1 Address Tracing Service
3.1.1 Our Address Tracing Services are offered on a ‘No Trace, No Fee’ basis.
3.1.2 For the avoidance of doubt, a positive trace is either a new address, confirmation of that the subject continues to live at the supplied address or in the event of their demise, provision of whatever details are available. In all of these circumstances the agreed trace fee shall apply.
3.1.3 Confirmation of a positive trace
To provide you with a positive trace result, we will confirm with at least 2 sources of the latest available location data.
3.1.4 Delivery
Results will be delivered to the email address you supply at the time of request, within 2 working days from the date of submission.
3.1.5 Refund policy
Our Address Tracing Service is provided on a ‘No Trace, No Fee’ basis.
3.2 Occupancy Search Service
3.2.1 Our Occupancy Search Service is available to registered businesses only.
3.2.2 Delivery
Results will be delivered to the email address you supply at the time of request, within 2 working days from the date of submission.
3.2.3 Refund policy
Our Occupancy Search Service is non-refundable.
3.3 Absconded Tenant Tracing Service
3.3.1 We carry out weekly database checks for a period of up to 6 months to attempt to locate a forwarding address for your absconded tenant
3.3.2 Confirmation of a positive trace
To provide you with a positive trace result, we will confirm with at least 2 sources of the latest available location data.
3.3.3 Delivery
Results will be delivered to the email address you supply at the time of request as soon as we locate a new address for your tenant.
3.3.4 Refund policy
Unfortunately, due to the intensive nature of the searches, our Absconded Tenant Tracing Service is non-refundable.
3.4 Family/Friend Address Trace Service
3.4.1 Our Family/Friend Address Trace Service are offered on a ‘No Trace, No Fee’ basis.
3.1.2 For the avoidance of doubt, a positive trace is either a new address, confirmation of that the subject continues to live at the supplied address or in the event of their demise, provision of whatever details are available. In all of these circumstances the agreed trace fee shall apply.
3.1.3 Confirmation of a positive trace
To provide you with a positive trace result, we will confirm with at least 2 sources of the latest available location data.
3.1.4 Delivery
Results will be delivered to the email address you supply at the time of request, within 14 working days from the date of submission.
3.1.5 Refund policy
Our Family/Friend Address Trace Service is provided on a ‘No Trace, No Fee’ basis.
3.1.6 Consent
Where we locate your subject, we will contact them for consent to share your details before supplying you with their information.
3.5 Land Registry Only Service
3.5.1 Results will be supplied within 2 working days
3.5.2 This service is non-refundable.
4.1 There are two options for payment for any of our Services.
4.1.1Pre-payment via debit or credit card.
a. Payment will be taken on instruction. Where the Refund Policy applies, the applicable charge will be refunded to the card used at checkout.
4.1.2 Payment by invoice (companies only)
a. Prior to carrying out our Services, We will conduct a credit check to ensure that you have the means to make payment
b. We will raise an invoice on completion of the Service. Payment terms are 30 days from the date of the invoice. If you do not pay within thirty (30) days you agree that you are liable for fees as set out in The Late Payment of Commercial Debts (Interest) Act 1998(as amended).
c. In the event of a negative result, no invoice will be raised if you have purchased a ‘No Trace, No Fee’ Service.
5.1 Where you select a reason for trace that is marked ‘Consent Required’, you understand that after carrying out the Service, we will contact the subject of the trace to ask them to provide consent to pass their details to you.
5.2 Where no consent is given, the result shall be considered negative and the applicable refund policy shall apply.
6.1 Please refer to the Description of Services for applicable Refund Policies.
7.1 Desktop Tracing Services
7.1.1 If you believe that the data we have supplied is incorrect, we will carry out a free-of-charge re