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Frequently Asked Questions

What is a tracing agent?

Tracing agents specialise in finding the current address for your subject. Use cases include locating your debtors, getting an up to date address to serve legal documents and reconnecting with old customers, friends or family.

What does 'no trace, no fee' mean?

For our address tracing service, if we can’t find a new address or confirm the current address for your subject, you don’t pay. In the rare event of this happening, your payment will be refunded in full.

What counts as a positive trace?

A trace is regarded as positive when we either find a new address, or confirm the current address for your subject.

Who are UK Tracing?

UK Tracing are a people tracing service, locating your gone-away customers of family and friends to a new address. A trading style of STA International Limited, we have over 20 years experience in tracing our clients’ gone-away subjects.

Can I place multiple files to be traced?

We provide regular and bulk tracing services to numerous letting agents and solicitors. To enquire about discounts that are available for bulk and repeat traces, please contact us on 01622 528 544 or email us at [email protected]

Do you offer a trace and collect service?

As part of leading UK debt collection agency, STA International, we do offer trace and collect services. We’ll trace your subject to their current address and then attempt to collect the debt owed to you. Contact us for more information on this service.

What information do you need to start a trace?

To start tracing, we usually need basic information such as the name, date of birth, last known address, and any relevant information. The more details you can provide, the quicker and more accurate the search will be.

What is beneficiary tracing?

Beneficiary tracing involves locating individuals who are entitled to inherit from a will, estate, or trust. This service is often used when family members or heirs are missing or unknown, and their whereabouts need to be confirmed to settle the estate.