Customer Tracing

No trace, no fee customer reconnection and database update services

Maintaining accurate and up-to-date customer information is vital to the success of your business. Whether you’re reconnecting with inactive customers or updating your customer database to remain compliant, we provide professional services tailored to your unique requirements.

Perfect for banks, insurance companies, and pension providers. utility companies, debt recovery agencies and debt consolidation companies and more.

No trace, no fee

Pay only for successful traces. If we don’t locate the individual, you don’t pay, it’s that simple.

Fast turnaround

Receive verified results in as little as 24-48 hours, so you can act quickly.

Expert accuracy

We combine cutting-edge data sources with expert analysis, boasting a 99.9% accuracy rate.

Comprehensive details

Each report includes verified addresses, phone numbers, and email (where available) – giving you all the tools you need to make contact.

Ethical & Compliant

Your reputation matters to us. All traces are conducted legally, ethically, and in compliance with data protection laws.

Purchase a one-off trace
Enquire about our bulk customer tracing services

How it works

Submit your request

Submit your request

Provide basic details such as name, previous address, and any known identifiers.
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We conduct the search

We conduct the search

Using the latest data sources, credit activity, and public records, we locate the individual's most recent address.
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Receive verified results

Receive verified results

We deliver an up-to-date, verified address, ensuring accuracy and compliance.

We work closely with you to locate customers, update their details, and facilitate re-engagement. By employing ethical and industry best practices, we ensure that every interaction reflects your company’s values and commitment to customer care.

Data verification: We thoroughly cross-reference and verify customer information to ensure your records are accurate and complete.

Compliance focused: Our methods align with regulatory standards such as GDPR, safeguarding your organisation and your customers.

Our approach to customer reconnection

Protect your reputation

It is not enough to merely trace your subject-you need to know that we have done so legally and ethically. UK Tracing is acutely aware of your reputation, so we always act within the permissible legal and ethical boundaries. Compliance is as vital to us as it is to you and cutting corners never pays in the long-term.

We prioritise data privacy and adhere strictly to all relevant regulations. Our services comply fully with the UK Data Protection Act (DPA) and GDPR, ensuring that personal information is managed with the highest standards of security and confidentiality.

Purchase a one-off trace
Enquire about our bulk customer tracing services

Don't just take our word for it..

If you can't find your debtor, they'll never pay.

Get in touch with UK Tracing today.

Get started now

Frequently Asked Questions

What is a tracing agent?

Tracing agents specialise in finding the current address for your subject. Use cases include locating your debtors, getting an up to date address to serve legal documents and reconnecting with old customers, friends or family.

What does 'no trace, no fee' mean?

For our address tracing service, if we can’t find a new address or confirm the current address for your subject, you don’t pay. In the rare event of this happening, your payment will be refunded in full.

What counts as a positive trace?

A trace is regarded as positive when we either find a new address, or confirm the current address for your subject.

Who are UK Tracing?

UK Tracing are a people tracing service, locating your gone-away customers of family and friends to a new address. A trading style of STA International Limited, we have over 20 years experience in tracing our clients’ gone-away subjects.

Can I place multiple files to be traced?

We provide regular and bulk tracing services to numerous letting agents and solicitors. To enquire about discounts that are available for bulk and repeat traces, please contact us on 01622 528 544 or email us at [email protected]

Do you offer a trace and collect service?

As part of leading UK debt collection agency, STA International, we do offer trace and collect services. We’ll trace your subject to their current address and then attempt to collect the debt owed to you. Contact us for more information on this service.

What information do you need to start a trace?

To start tracing, we usually need basic information such as the name, date of birth, last known address, and any relevant information. The more details you can provide, the quicker and more accurate the search will be.

What is beneficiary tracing?

Beneficiary tracing involves locating individuals who are entitled to inherit from a will, estate, or trust. This service is often used when family members or heirs are missing or unknown, and their whereabouts need to be confirmed to settle the estate.

Fast and cost-effective address tracing services

Blog & Resources

The legal bits

Contact

Copyright: © 2025 UK Tracing. UKTracing is a trading style of STA International Limited. Registered in England & Wales. Company Registration Number: 02893487

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