UK Tracing reconnects pension schemes with deferred and pensioner members whose contact details have gone stale. Bulk tracing, address verification and data enrichment, built for the 31 October 2026 dashboards connection deadline and the TPR data quality demands that sit behind it.
Talk to our pensions teamPensions dashboards are no longer a theory — from October 2026, members will be able to type their details into MoneyHelper and expect to see every pension pot they've ever held. If your scheme can't match them, because the address you hold is 12 years out of date, the surname changed at marriage, or the employer was rebranded twice, that's a failed match, a frustrated consumer, and a regulatory issue for trustees.
Gone-away is missing data.
TPR has been explicit: a 'gone away' flag against a record counts as missing data in your common data score. Schemes are expected to actively maintain accuracy, not just record the failure to do so.
The commercial cost is just as real.
Every undeliverable annual benefit statement, every returned information pack, every chase letter sent to a wrong address is money the scheme has spent reaching no one.
Three services, one objective: clean, verified, contactable member data ahead of October 2026.
Send us your gone-away file. We return verified current addresses, typically within 5-10 working days, on a no-trace-no-fee basis.
Beyond addresses: append verified mobile numbers, landlines and email addresses to enable digital member engagement and reduce print and postage spend.
Bulk file screening to identify gone-aways, deceased members, and deliverability risks ahead of your connection date. Flag the problem records before they fail the match.
Regulated, GDPR-compliant data sources with full audit trails
Bulk processing from a few hundred to tens of thousands of records
No trace, no fee — you pay only for verified successful traces
Mortality screening included on request
Part of STA Group, a UK-regulated commercial services group
Tell us a bit about your scheme and your gone-away position, and we'll come back within one working day to scope the work.
